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Stock Barrier Bags: Stock bags can be shipped back to ESP Packaging for restocking if they are in new and unopened condition subject to a 25% restocking fee.

Custom Bags and Printed Bags: Custom size bags, and printed bags cannot be returned or exchanged.

Defective Goods Claims: In the event that a defect in material quality and/or workmanship is claimed, ESP Packaging is to be notified of issue within 30 days and be sent samples of the product. Upon inspection of the samples by ESP Packaging, if it is determined that the product is defective, the defective product is to be shipped back to ESP Packaging. ESP Packaging will replace defective items at no cost to the customer, normal shipping and handling charges apply.